The true value of client service
Working in a busy conveyancing team, it is a given that we spend much of our day dealing with various facets of legal work. Registering titles, determining risk, agreeing terms, undertaking searches, etc. What may be less expected, is the amount of time and emphasis put on people.
We understand that buying a property is one of the most important and substantial purchases you are likely to make. With this in mind, we put as much effort into dealing with people as we do our day to day jobs. And it shows!
Every one of our clients is asked for feedback when their transaction is completed, be this a house sale, purchase or transfer of equity. We genuinely want to know how we did and if there are any improvements that can be made.
Analysing the feedback from the last 12 months (1st May 2018 to 30th April 2019), we are delighted with the amount of positive feedback we have received. This has clearly demonstrated the importance of our ‘people’ approach and how the high levels of service given, really do make a difference to our clients.
Our feedback showed that:
- 99% of clients rated us as good or excellent for the work undertaken
- 99% would recommend GA to friends or family
- 100% received a service better than, or as good as, they expected
Don’t just take our word for it either, here is what a few of our clients had to say:
“Laura and Rosie were outstanding, helping me through a house purchase at an emotional time for me. They were totally supportive and always had nothing but reassurance and patience for me with anything I was unsure of at all times.”
“Having used GA for two property sales I would recommend them 100% for efficiency and good service. On two property purchases we received very good advice which prevented us from potentially making expensive mistakes.”
“Consistently excellent service throughout the entire conveyancing process; very accessible team and completely transparent in the delivery of their services. Excellent value for money.”
These favourable comments are backed up by our high ratings on both Google reviews and Facebook (where we are scored 4.6/5) and also by our recent award wins. In September 2018 we were named Conveyancing Firm of the Year South and South West for the second consecutive year by Law Firm Services, an award which is heavily weighted on independent client feedback.
So if you are looking for a solicitor to undertake your house purchase or sale, be sure to consider GA Solicitors. We will be happy to help and will strive to make your move as stress-free as possible.
For further information call 01752 203500 or obtain an online quote.
David Wallis, partner and head of the residential conveyancing department